Frequently Asked Questions

General Web Hosting
Last Updated 4 years ago

Launching a new website through N5 Networks is an amazingly simple process. Navigate to the iWeb App Page. Here you will see a list of any running instances, below this list is the Add iWeb Instance link (or from the left side menu.).

You will be presented with 4 fields to complete. An explanation of each is below:


The hostname is the domain name you want to point to the instance. For example if you just you would enter that here, without the www.

This allows you to point additional domains or subdomains to your instance. For example you but also own and would also like to point to your instance you would enter that here. You can also enter subdomains like This is an optional field so if you don't have any additional domains that you want to point to your instance, you can leave this blank.

FTP Password:
This is simply asking for your desired password for your FTP login. You will need to enter it twice.

MySQL Password:
This is simply asking for your desired password for your MySQL Database. You will need to enter it twice.

Once you have entered your host and password information click on the Create Instance button and the instance will be queued to start. You will be taken back to the iWeb application homepage where your new instance should appear in the list:
iweb home
It usually only takes few minutes for your instance to startup at which point you can begin uploading files and use your new web instance.

Accessing my iWeb Instance

Once your new instance has started the manage icon (a magnifying glass) should appear next to your instance in the list of instances on the iWeb Application page.
iweb running
Clicking this button will give you all of your access information including FTP information, N5 Networks internal URL that you can use until your DNS is setup and database name and access info. From here you can also find links to your Webalizer stats as well as phpMyAdmin to manage your MySQL database.

How Do I Point My Domain Name To My iWeb Instance?

A CNAME record is a type of resource record in the Domain Name System (DNS) that's stored by your domain host. You'll need to create a CNAME record if you want to your domain name to point to your iWeb Instance. Alternately you can submit a support ticket for instructions to use our name servers.

Instructions For Popular Hosts
You create a CNAME record with your domain host. The exact steps for doing so are slightly different for each host. Here are specific instructions for several popular hosts. If your host isn't listed, follow the general instructions, below.
1. Log in to your account at by clicking the My Account tab.
2. Under the Domains header, find the domain you're using with your iWeb Instance. Click (Advanced Details) to the right of this domain.
3. Under the DNS Manager header, click Launch.
4. In the CNAME (Alias) section, click Quick Add. If you've already created a CNAME record for the address, you can click anywhere in the existing CNAME record's row to edit. In the new row that appears, enter the following information:
Host: Enter the part of the address that you picked when you created your iWeb Instance. For example, if your the iWeb url we assigned to you is and you picked as your hostname, enter @. Points to: If you are using a subdomain change the @ to your hostname.
TTL: Leave the TTL value to the default selection.
At the top or the bottom of the page, click the Save Zone File button.
Click OK in the pop-up.
Congratulations! Your CNAME record is now configured to point to your iWeb Instance. Keep in mind that changes to DNS record settings may take up to 24 hours.

General Instructions:
You create a CNAME record with your domain host, not with N5Networks. See above for instructions specific to your domain host. If your host isn't listed there, follow the general instructions, below.
Creating a CNAME record does not disrupt your current mailflow or affect other services.
Sign in to your account at your domain host's website and go to the site's DNS management page (which might also be called something like Name Server Management). You might have to enable advanced settings for your account to access this page. For help, contact your domain host directly. Not sure who your domain host is?
If applicable, delete any CNAME record for a URL prefix that already exists.
Create your new CNAME record by entering a Host Name/Alias and Value/Destination (the exact terms may vary by host) as shown below.Host Name/Alias Value/Destination
Your URL prefix

Once you do this, your CNAME record points to N5 Networks. (Note, however, that changes to your DNS settings can take up to 24 hours to propagate throughout the Internet.)

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